Brief Encounter

water droplet
photo by Pradeep Raj via Unsplash

I have filled in all the required fields for a life insurance claim and clicked submit when the website informs me that my claim cannot be processed online and I will have to phone the Prudential call center.

After several minutes on hold, lulled by scratchy, distorted New Age music, an operator comes on the line. “Good morning,” says a female voice with a pleasant Eastern European accent. “This is Destiny. How may I help you?”

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